"ARES Law Firm" lawyer Ihor Tereshchenko gave a comment to "Minfin" regarding a situation involving a consumer of banking services. 

A client of a bank had their account blocked due to a suspicion of an improper transaction amounting to 1,750 UAH. The bank claimed the transfer was made in error, as stated by the sender. Despite the client providing supporting documents, the bank insisted on a 30-day verification period. After the account was unblocked, new issues arose, including repeated account blocks for the client and their spouse without clear justification. 

Ihor Tereshchenko noted that banks' actions in such cases often exceed the necessary financial monitoring measures. He emphasized that clients have the right to protect their interests, particularly if they have complied with all legal requirements and submitted the necessary documents for verification. He pointed out that banks sometimes apply unjustified account blocks based on internal policies that may not align with current legislation.

He advised clients in similar situations to seek legal assistance and file official complaints, including with the National Bank of Ukraine. Such actions can expedite the resolution process and help prevent similar incidents in the future.